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Starting April 1, 2026, home health agencies will begin using an updated HHCAHPS survey — bringing meaningful changes to how patient experience is measured and reported.
With new survey questions, updated benchmarks, and shifts in how performance is evaluated, agencies have an opportunity for a truly clean slate, but only if they understand how the changes impact scoring and data interpretation from day one.
In this data-driven webinar, we’ll break down what’s changing in the April 2026 HHCAHPS update and what it means for your agency’s performance. We’ll also share proven insights and strategies from the National Patient and Family Satisfaction Quality Improvement Project, offering practical guidance to help you interpret the new survey structure, leverage patient experience data more effectively and position your organization for stronger outcomes under the updated framework.
What You’ll Learn
- Key updates to the April 2026 HHCAHPS survey and how they impact scoring
- How new metrics and benchmarks shift performance evaluation
- Practical strategies to strengthen patient experience performance under the updated survey
- How to use HHCAHPS and related data to guide improvement initiatives
- Ways to align clinical teams and leadership around patient experience goals
Who Should Attend
- Home Health CEOs, COOs and Executive Leaders
- Quality Improvement and Performance Directors
- Clinical Leadership Teams
- Patient Experience and Compliance Professionals
- Anyone responsible for HHCAHPS performance and reporting
[Free Webinar] HHCAHPS 2026: Mastering the Updates
Leveraging Data to Boost Agency Scores
THU, FEB 26 | 1 PM CT
About your expert
Lindsay Doak
Vice President of Data and Research — HealthPivots/Netsmart
Lindsay Doak is Vice President of Data and Research at HealthPivots, where she leads analytics and research initiatives supporting value-based care, quality improvement and performance measurement across the healthcare at home continuum. She brings 20 years of experience in home health and hospice, with deep expertise in industry education, data analytics and HHCAHPS performance.
Lindsay also serves as Chair of the National Healthcare at Home Best Practice Study, and former Chair of the National Patient and Family Satisfaction Quality Improvement Project. Working with providers and industry leaders to identify and share best practices that improve outcomes, patient experience and value-based performance in home-based care.